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Privacy statement Grünenthal group

Thank you for your interest in information offered by Grünenthal GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personally identifiable information that you provide during your visit to this web site.

We are a corporate group headquartered in Germany whose principal activity is pharmaceutical manufacturing. Our privacy statement covers Grünenthal GmbH and web sites of affiliated companies hosted by Grünenthal GmbH. We encourage you to read this Privacy Statement before submitting information. By using this web site, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public web site does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our web site includes links to third parties. Such third party web service providers may collect personal data about their visitors.

Use of cookies

To facilitate use of our web site we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a web site. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the web site and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our web sites are used only by our web sites. This data is not used to personally identify the visitor of this web site. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our web sites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.

Cookies on this web site

This web site only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a web site visit and do not collect personal data of the user.

The table shows all cookies that are set by this web site. Please contact us by email ( if you have any questions regarding the cookies used.

Aim  Duration of life
 _pk_* Identification of a visit to be able to optimise the analysis of web site use. No personal data will be recorded. Duration of session: This cookie is deleted if the browser is closed
Identification of visit tracking disabled Duration of life
Google Analytics


Duration of life






These cookies are used to collect information about the usage of our site and the content pieces within.

 __utma persists until manually removed

__utmb, __utmc lasts throughout the duration of a visit and up to 30 minutes after

__utmz lasts 6 months

Google Analytics cookie to identify unique users across browsing sessions.  2 years
Used to make advertising more engaging to users and more valuable to publishers and advertisers.  Duration of session
 gt_cookie-banner  Identification that cookie banner has been closed  Duration of session: This cookie is deleted if the browser is closed. 


Duration of life
Technically related identification of a session (web site visit). No personal data will be recorded Duration of session or 20 minutes. This cookie is deleted if the browser is closed.
ARRAffinity Used to affinitize a client to an instance of the application Duration of session
 SC_ANALYTICS_GLOBAL_COOKIE Identification of a visit to be able to optimise the analysis of web site use. No personal data will be recorded. Duration of session
 sxa_site  Identification of the site usage.  Duration of session

Collection of data and purposes of use

As many other companies do, Grünenthal also measures the performance of its site in order to improve and customise to better serve our visitors. During your visit, Grünenthal automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The Internet address of the Web site from which you linked directly to the Grünenthal site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your Internet protocol (IP) address and
  • Your computer's operating system and browser software

Personal data

In order to employ personalization functionality, you will occasionally be asked to provide personal information e.g. name, address, telephone number, email, areas of interest or profession. Grünenthal will use the information to comply with your requests of information. No material consequences will result from your refusal to submit such information. Please be aware, however, that if you decide not to provide the information requested at a given point, you may not be able to use some of the user convenient features of this web site, e.g. areas reserved for medically or pharmaceutically trained persons. Grünenthal collects registration data so we can contact you about updates. Although we retain customer records, you can choose not to receive future emails or other consumer communications from Grünenthal by selecting the appropriate box on the registration form or in the personalization section. At any time, upon your request, Grünenthal will delete or modify personal information that you provided earlier. While we collect the personal data that you may volunteer while using our services, we do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We may periodically collect and use personal data for the additional purpose of conducting market research.

If you contact us regarding your experience with using any of our products, we may use this information you provide in submitting internal reports or required information requested by the local authorities. We may also get in contact with you to ask for your permission to clarify medical conditions with your treating healthcare professionals to follow up regarding an adverse event associated with the use of any of our products. You understand that in order to comply with some local laws, Grünenthal may not be permitted to comply with your request to amend or remove personally identifiable information that was provided to Grünenthal by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine or medical products.

If we intend to use personal data for other purposes, we will only do this after obtaining your prior agreement. You consent to this new purpose by indicating this in the corresponding box at the point on the site where personal data are collected.We do not knowingly collect personal data from children. We therefore do not take specific steps to protect the privacy of children who may disclose their personal data or that of their families to us.

We disclose our visitors’ personal data to our subsidiaries. Where we disclose your personal data for the same purposes as those indicated, we provide you with the means to opt-in to disclosure:

  • By indicating in a box at the point on the web site where personal data is collected
  • By sending an email:

Secure data transmission and usage of e-mail encryption keys

We give visitors to our web site the option of using a secure transmission method (https) to send us their personal data.

Persons who want to protect their e-mail communication with Grünenthal can use our public PGP key which can be download here: Grunenthal_Group-public-key_2014.asc

Please verify the following Fingerprint ( A61F 4EB8 7713 5D6E A740 974B 8F5F 902C 0DE0 FB29 ) after import of the key into your PGP tool.

Protection of personal data

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorized access, improper use of disclosure, unauthorized modification or unlawful destruction or accidental loss. All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

You can ask us whether we are keeping personal data from you. Prior proof of your identity, we can provide you with a readable copy of the personal data which we keep about you. We will provide you the requested information without any charge. Due to the German Federal Data Protection Law you may be entitled to request from us to rectify, complete or delete the data we hold about you. We will comply with these provisions. In very rare situations, we may be required by court or other legal or regulatory processes, or as otherwise required by law, to divulge personally identifiable information to law enforcement authorities, the courts or regulatory authorities. Grünenthal will cooperate in responding such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.


This Website uses the web analytics service “Sitecore Experience Analytics” in order to help us continually improve the customer friendliness of our Website. Sitecore uses "cookies" that are stored on your computer and allow your use of the Website to be analyzed. The information generated by the cookie on your use of this Website is transmitted to, and stored by, our own hosted servers. You can use a corresponding setting in your browser software to prevent cookies from being saved; we would, however, like to draw your attention to the fact that, if you do so, you may not be able to use all of the functions offered by the website in full.

Google Tag Manager

This Website uses GTM (Google Tag Manager) to initiate and control the connection to Google Analytics. It is used most of all to minimize administrative effort and to analyze reporting problems.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under:

Further information concerning the terms and conditions of use and data privacy can be found at
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The Google Analytics tracking code implemented on this website supports display advertising. The remarketing function is used for Google Analytics display advertising on this website.

The ads are displayed on the websites by third-party providers including Google. The combined use of first-party cookies (e.g. Google Analytics) and third-party cookies (e.g. DoubleClick cookies) enables us to personalise, adapt and optimise the ads we display on this website based on your previous visits. You can use the Ads Preferences Manager to deactivate Google Analytics for display advertising and adapt ads in the Google Display Network.

The following Google AdWords functions are used on this website:

  • • Remarketing
  • • Interest categories
  • • Similar target groups
  • • Other types of interest-based advertising

We use these Google AdWords functions in order to make visitors to this website aware of websites of third-party providers or to address internet users with specific interest profiles, based on their internet usage. We do not gather personal information with our cookies, remarketing lists or other anonymous IDs.

General information on online behavioural advertising

Online behavioural advertising, also known as targeting, enables advertising companies to identify users and assign them to particular target groups when delivering advertisements. This information makes it possible to display ads that are more relevant to the user. Behavioural advertising takes place in three stages: data collection via "tracking pixels", storage and processing of log file information and finally using this information when the user returns for retargeting or lookalike retargeting. We would like to explain these steps in a little more detail below.

Use of tracking pixels on the website

Tracking pixels are small images on websites that are used for log file recording and log file analysis for statistical evaluation. When visiting a website, the tracking pixels write information to the cookie file in the user’s browser.

Storing log file information in the cookie file

In order to track your usage, a cookie is stored on your computer when you visit our page. Cookies are small text files that are stored on your computer’s hard drive and that enable the website to recognise your browser upon a return visit but do not allow to identify the user personally. Information about your activities on the websites you visit is gathered (e.g. surfing behaviour, visited sub-pages of the website, clicked advertising banners etc.) All user data is stored under a pseudonym, which makes it impossible to reference the data back to your person and thus to being identified personally.

Retargeting und lookalike retargeting

With the relevant information in the cookie, the user’s browser can be recognised upon a return visit and the user will then be shown ads from external websites that they visited previously. This process is known as retargeting.

In addition, “statistical twins” of the original cookie profiles are identified and targeted based on the cookie information that was cumulated. This process is called lookalike retargeting.

You have the right to opt out of targeting/retargeting. Please use the following link if you wish to do so.

To opt out click here.

Please note: if you delete the cookies, the provider will no longer be able to assert that you have opted out. In that case you will need to opt out again.

Behavioural advertising

On this website, data with usage information (visited websites, number of visits, times of visits, time spent on individual pages etc.) is stored in cookies on the user’s hard drive. These usage profiles are anonymised and analysed using a technical (statistical) process, so that the selection of internet advertisements (e.g. banners) can be based on the interests of the users when they visit other websites later.

This process is also known as behavioural targeting. Under no circumstances are personal data like name, address, e-mail address stored in the cookies in the process. The IP address is transmitted to the service provider, but it is stored and processed there only in a truncated or encrypted format (i.e. replaced by a different sequence of numbers that cannot be referenced back to the original IP address).

Behavioural targeting is provided by third-party companies that also provide advertising services for websites of other suppliers. These third-party companies then use cookies to compile the above-mentioned user profiles and select relevant data for user-driven advertising via their respective targeting systems. On the websites of the different providers mentioned in this document you can find additional information on data protection policies and on behavioural targeting as provided by those companies.


This website uses plug-ins from the American company Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. As a consequence, log information may be transmitted from our website to Vimeo. Vimeo’s server in the United States thus automatically stores information (“log data”), such as the information that your browser sends to a website when you visit, or the information that your mobile app sends when you use it. This log data may contain your IP address, the address of the website you visited that uses Vimeo features, the browser type and settings, the date and time of your request, information about your use of Vimeo, and cookies.
You can find out more information about data collection, how you data is evaluated and processed by Vimeo, and your rights relating to this in Vimeo’s Privacy Policy:

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Links To Other Websites

Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites' content, any use of the websites, or the privacy practices of the websites.

We take reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Grünenthal reserves the right to amend this Statement at any time. The Privacy Statement does not create any contractual or other legal right in behalf of any party.

Periodical Update

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated.


Contact information and requests related to data privacy:

If you have an enquiry or concern about our Privacy Statement, please contact:

Grünenthal GmbH
Global Compliance Management
Zieglerstrasse 6
52099 Aachen, Germany


online: April 2014